FAQ

1. Can I pick up my order?
   
   

   1. All orders must be shipped, we use a fulfillment center and therefore nothing can be picked up.
      
      

2. Can I send payment in via email or fax?
   
   

   1. Because of Visa/MasterCard/Amex regulations and fraud prevention we are no longer permitted to accept orders or credit card information via email or telephone
      
      

3. How do I place an order?
   
   

   1. Once you find a scale that you are interested in – click on “add to cart” Once you are done shopping and would like to checkout, you will see a tab on the top right hand corner “shopping cart” click on that and follow the steps to completing your order. Please keep your order # in case you need to get in contact with us
      
      

4. What types of payments are accepted?
   
   

   1. Credit Cards (Visa/MasterCard/Amex) – please note that we can only ship to the same address as the billing address on the credit card. If this is not an option please consider the PayPal option.

   2. PayPal

   3. Money Order

   4. Cheque – please note that your order will be held for 1 week
      
      

5. How long until I receive my order?
   
   

   1. All orders take up to 48 hours to process before they are shipped. As soon as they ship, you will receive an email notification with a tracking number. That way you can tell when it is coming. Below is a approximate time frame:
      
      

      Time Frame
      Province	ETA
      Alberta	2-3 business days
      British Columbia	1-2 business days
      Manitoba	2-3 business days
      Nova Scotia	5-7 business days
      New Brunswick	5-7 business days
      Newfoundland	5-7 business days
      Nunavut	4-6 business days
      Northwest Ter.	4-6 business days
      Ontario	3-5 business days
      P.E.I.	5-7 business days
      Quebec	3-5 business days
      Saskatchewan	3-5 business days
      Yukon	4-6 business days

6. What if I need to cancel my order?
   
   

   1. If you need to cancel your order, please send an email to cs@canadianweigh.com as soon as possible. The only way we will not be able to cancel the order is if the order has already been shipped. You will get an email with a confirmation of cancellation.
      
      

7. How much does shipping and handling cost?
   
   

   1. Canada Post Regular Ground Service - $12.90 + $3 per additional item

   2. UPS Next Day Air (no PO Boxes) - $39.90 + $12 per additional item
      
      

8. How do I track my package?
   
   

   1. Once the order is shipped you will get an email that will provide you with a tracking number and a link to the website, so you can track your package.
      
      

9. What is your return policy?
   
   

   1. We offer a 48 hour return policy from the date you receive your scale, in the event that you either decide the scale is not for you or you get a defective scale (unfortunately this can happen during shipping). We must be contacted within 48 hours of receiving your scale and let us know if you want a replacement or a refund. You will be responsible for the shipping cost to send the scale back to us. If you would like a refund please also put a note in with the scale requesting that, and you will be refunded on everything aside from the shipping cost. Or you can request for a replacement scale, which would be shipped back to you at no charge.
      
      

10. How do I get my scale replaced by the warranty?
    
    

    1. Please send the scale in with a copy of the original receipt, the warranty card that came with the scale and a note stating the problem with the scale. Please note that the address to send the scales is on the warranty card.