FAQ

1. Can I pick up my order?

   1. All orders must be shipped, we use a fulfillment center and therefore nothing can be picked up.

2. Can I send payment in via email or fax?

   1. Because of Visa/MasterCard/Amex regulations and fraud prevention we are no longer permitted to accept orders or credit card information via email or telephone

3. How do I place an order?

   1. Once you find a scale that you are interested in - click on "add to cart" Once you are done shopping and would like to checkout, you will see a tab on the top right hand corner "shopping cart" click on that and follow the steps to completing your order. Please keep your order number in case you need to get in contact with us

4. What types of payments are accepted?

   1. Credit Cards (Visa/MasterCard/Amex) - please note that we can only ship to the same address as the billing address on the credit card. If this is not an option please consider the PayPal option.

   2. PayPal

   3. Money Order

   4. Cheque - please note that your order will be held for 1 week

5. How long until I receive my order?

   1. All orders take up to 48 hours to process before they are shipped. As soon as they ship, you will receive an email notification with a tracking number. That way you can tell when it is coming. Below is a approximate time frame:

6. What if I need to cancel my order?

   1. If you need to cancel your order, please send an email to cs@canadianweigh.com as soon as possible. The only way we will not be able to cancel the order is if the order has already been shipped. You will get an email with a confirmation of cancellation.

7. How much does shipping and handling cost?

   1. Canada Post Regular Ground Service - $12.90 + $3 per additional item

   2. UPS Next Day Air (no PO Boxes) - $39.90 + $12 per additional item

8. How do I track my package?

   1. Once the order is shipped you will get an email that will provide you with a tracking number and a link to the website, so you can track your package.

9. What is your return policy?

   1. As of June 11, 2012 - To receive a refund you must contact us at cs@canadianweigh.com within 48 hours of receipt of your scale. Once you contact us within the timeframe, an RA # will be emailed to you. This RA # must be put on the outside of the box as well as written on the original invoice that is sent with the scale. Once you receive your RA # you will have 14 days from the date of the email for us to receive the package.

   2. A refund is only given on the actual product and not the shipping cost. Please note all returns must be in original condition, with all the original packaging, including the original invoice.

**Please note that returns will not be accepted and returned to you if there is no RA # on the outside of the box or the original invoice. Your RA # will become void and you will not be eligible for a return. Nor will a return be accepted if there is obvious use of the scale**

Broken Scale?

All scales are always checked to make sure they are 100% working before we ship them out. Therefore, in the event you receive a defective scale, you must send it back with a note explaining what the problem is and a replacement scale will be sent. Please send the defective scale to:

Canadian Weigh

PO Box 95036

Vancouver, BC V6P 6V4

10. How do I get my scale replaced by the warranty?

    1. Please send the scale in with a copy of the original receipt, the warranty card that came with the scale and a note stating the problem with the scale. Please note that the address to send the scales is on the warranty card.